VortexPro Northwest LLC ("VortexPro," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website (vortexpronorthwestllc.com), our text messaging program, our online forms, and our advertising (including ads on Meta platforms such as Facebook and Instagram), and how we use, share, and protect that information.
1. Information we collect
- Contact information you provide: name, phone number, email address, service address, and any photos or details you send about your junk removal job.
- Communications: SMS/MMS messages, calls, emails, and chats between you and VortexPro.
- Website usage: pages viewed, referring URL, device and browser type, approximate location derived from IP address, and interactions with our forms and calculator.
- Cookies and similar technologies: used for basic site functionality, analytics, and advertising measurement (including the Meta Pixel and Google tools where enabled).
- Advertising data: if you interact with our ads on Meta or Google, those platforms may share limited event data (e.g., ad click, form submission) with us.
2. How we use your information
- To respond to quote requests, schedule pickups, and provide junk removal services.
- To send transactional messages (appointment confirmations, ETA updates, invoices).
- To send you SMS messages you have consented to receive (see Section 4).
- To improve our website, pricing tools, and customer experience.
- To measure and improve advertising performance, including on Meta and Google platforms.
- To comply with legal obligations and enforce our Terms of Service.
3. How we share your information
We do not sell your personal information. We share information only with:
- Service providers who help us operate (hosting, SMS/telephony providers, payment processors, email tools, analytics).
- Advertising partners (such as Meta and Google) for measurement and optimization of our own ads — we do not share your phone number with third parties for their own marketing.
- Legal and safety: when required by law, subpoena, or to protect our rights, property, or safety.
SMS consent and phone numbers are never shared with third parties or affiliates for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS / Text messaging program (A2P 10DLC)
By providing your mobile number to VortexPro Northwest — through our website forms, the /text page, a phone call, or in person — and by opting in, you agree to receive SMS and MMS messages from VortexPro Northwest related to your junk removal inquiry, quote, scheduling, and account updates. Message frequency varies based on your activity. Message and data rates may apply.
Opt-in: You opt in by texting us, submitting a form on our website that includes SMS consent, or asking us to text you. Consent to receive marketing text messages is not a condition of any purchase.
Opt-out: Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further texts.
Help: Reply HELP for assistance, or contact us at (425) 671-3280 or the email listed below.
Supported carriers: Major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.
Privacy of SMS data: Your mobile opt-in data and consent, and the contents of your SMS messages, will not be shared with third parties or affiliates for marketing purposes.
5. Cookies, analytics, and advertising
We use cookies and similar technologies for essential site functionality and to measure traffic and ad performance. Where we run ads on Meta (Facebook / Instagram) or Google, we may use pixels or conversion tags that report events like page views and form submissions back to those platforms. You can control cookies through your browser and manage ad preferences through Meta and Google account settings.
6. Data retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion at any time.
7. Your rights
Depending on where you live (including Washington, California, and other U.S. states), you may have the right to access, correct, delete, or port your personal information, or to opt out of certain uses. To exercise these rights, contact us using the details below.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, and we cannot guarantee absolute security.
9. Children
Our services are intended for adults 18+. We do not knowingly collect information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" above shows when it was last revised. Material changes will be posted on this page.
11. Contact us
VortexPro Northwest LLC
Phone / Text: (425) 671-3280
Email: info@vortexpronorthwestllc.com
Web: vortexpronorthwestllc.com